BASIC COMPANY INFORMATION

Full name of the legal entity: VIZARTIS DOO BELGRADE Company for design, graphic services and trade Vizartis d.o.o.

Abbreviated name of the legal entity: VIZARTIS DOO BELGRADE

Address: 29. november 1 I, 11460, BELGRADE-BARAJEVO, Serbia

Activity code: 1812

Activity: Other printing

Registration number: 07799314

Tax ID: 101019512

Web address: www.foodbox.rs

Contact phone: +381 64 9555559

Contact email: info@foodbox.rs

VIZARTIS DOO BELGRADE is in the VAT system.

The delivery of products ordered on the website www.foodbox.rs in the territory of the Republic of Serbia is carried out by the courier service Aks express kurir doo.

The delivery time for products purchased in the online store is 3-5 business days, excluding weekends.

After processing your order, you will be notified of its status via email.

All shipments from www.foodbox.rs are delivered between 9 AM and 5 PM on weekdays, and from 9 AM to 3 PM on Saturdays. Goods are delivered personally to the customer or to the person designated as the recipient. The customer or recipient must be at the address specified in the order form during delivery hours (8 AM to 5 PM on weekdays and Saturdays).

If delivery is not possible due to the customer's absence or that of another designated recipient, and the goods need to be returned to the dispatch point, the customer will bear the cost of returning the goods.

Each shipment will be attempted for delivery twice. If you are unavailable at the address provided during ordering for the second attempt, the courier will try to contact you via the phone number provided in the order. If contact cannot be established, the package will be returned to us. In such a case, the customer will bear the cost of the return. Products from returned shipments may be sold to third parties, as the purchase agreement is considered terminated at that point.

Upon receiving the shipment, we will contact you to determine the reason for non-delivery and agree on possible reshipping.

When receiving the package, the customer is obliged to visually inspect the package in the presence of the courier or postal worker. If the package shows visible damage such as tears or dents, the customer must request the package to be opened in the presence of the courier. If it is determined that the items are damaged, the courier will create a damage report. In case of content damage, the courier service will compensate for the incurred costs.

Delivery costs are calculated according to the official price list of the courier service. By confirming your order, you agree to the delivery terms.

CLAIMS FOR DAMAGE DURING TRANSPORT

It is essential to report all transport damages visible on the packaging immediately to the courier delivering the goods. All transport damage must be reported within 24 hours of receipt by calling +381 64 9555559 or by sending an email with your details (name, surname, phone) to info@foodbox.rs with a description of the observed damage. +381 64 9555559 or by sending an e-mail with your data (name, surname, phone) to e-mail info@foodbox.rs with a description of the observed damage.

If you notice such damage, do not sign for receipt of the shipment or ask the courier to wait until you check whether the damage to the packaging caused damage to the product itself or the loss of parts. If the product is not damaged, and all parts are numbered, sign the receipt of the shipment.

REFUNDS

In case of returning goods and refunding the customer who previously paid by card (partially or fully), regardless of the reason for the return, "VIZARTIS DOO BEOGRAD" is obliged to refund exclusively via VISA, EC/MC, and Maestro payment methods. This means the bank will process the refund to the user's card account at the seller's request.

On behalf of "VIZARTIS DOO BEOGRAD," we commit to protecting the privacy of all our customers. We collect only necessary, basic information about customers/users and data required for business operations and informing users in accordance with good business practices and to provide quality service. We offer customers the option of deciding whether they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly protected and available only to employees who require the information to perform their duties. All employees at "VIZARTIS DOO BEOGRAD" (and business partners) are responsible for respecting privacy protection principles.

"When entering card payment information, confidential details are transmitted over a public network in protected (encrypted) form using SSL protocol and PKI system, the most advanced cryptographic technology currently available. The security of data during purchase is guaranteed by the card payment processor, Banca Intesa ad Beograd, meaning the entire payment process is conducted on the bank's pages. At no point are card details accessible to our system."

All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

Pursuant to Articles 13 and 27 of the Consumer Protection Act (Official Gazette RS 62/2014, 6/2016 – other laws, and 44/2018 – other laws), "VIZARTIS DOO BEOGRAD" informs its customers purchasing through the website www.foodbox.rs as follows:

– Under the Consumer Protection Act (Official Gazette RS, No. 62/2014, 6/2016 – other laws, and 44/2018 – other laws), purchasing via our online store www.foodbox.rs is considered distance selling.

– "Vizartis DOO" guarantees the quality and authenticity of the delivered goods.

– The goods sold through the website have properties necessary for the regular use of such goods, in accordance with their purpose, as defined in the Declaration.

– The sales price of goods is clearly indicated for each item.

- that all prices are expressed with VAT and without delivery costs

– Purchased products are delivered via the courier service Aks, as defined in the delivery terms.

– Consumers can pay for products ordered via the online store www.foodbox.rs in cash on delivery, by pre-invoice request, or using the stated payment cards on the website.

– Ordering is done by selecting items, sizes, and quantities. When selecting each new item, the program will allow you to view your current balance. Selected products can always be reviewed, added, or removed from your cart.

– To ensure receipt of your original order email, you will receive an automatic message containing the details of your order.

– By creating an order and pressing the ORDER button, the consumer sends an offer to the seller and assumes the obligation to pay for the ordered goods upon receiving the order confirmation.

– If the customer makes a payment amount less than the pre-invoice amount, it will be considered that the purchase agreement has not been concluded.

– Product compliance with the contract is determined SOLELY according to the characteristics and purpose of the goods as defined in the accompanying Declaration.

– The website www.foodbox.rs is obliged to deliver products compliant with the contract. If the delivered products are not compliant, the consumer who has notified the seller has the right to demand that the seller rectifies the non-compliance free of charge, through repair or replacement, or to terminate the contract for those goods. All costs necessary to ensure compliance, including labor, materials, collection, and delivery, are borne by www.foodbox.rs.

– "Vizartis DOO" is not responsible for incorrect orders or errors caused by improper use of online ordering.