CLAIMS FOR DAMAGE DURING TRANSPORT

It is very important that you immediately report any damage in transit, visible on the product packaging, to the courier who delivers the goods to you. The buyer is obliged to report any damage during transport within 24 hours of receiving the goods, by calling the phone number 064 9555559 or by sending an e-mail with his data (name, surname, phone) to e-mail info@foodbox.rs with a description of the observed damage.

If you notice such damage, do not sign for receipt of the shipment or ask the courier to wait until you check whether the damage to the packaging caused damage to the product itself or the loss of parts. If the product is not damaged, and all parts are numbered, sign the receipt of the shipment.

COMPLAINTS ABOUT DATA OR WRONG TYPE OF GOODS

If you received the shipment and after opening the box found that the delivered goods do not correspond to the ordered ones or the information on the invoice is not correct, please call us at the latest within 24 hours from the moment of receipt of the shipment by phone at 064 9555559 or send an e-mail with your information (name, surname, phone) to e-mail info@foodbox.rs and describe the problem you have.

The working hours of the courier service are every working day from 8 a.m. to 5 p.m., on Saturdays from 9 a.m. to 2 p.m. If the deadline for taking over the advertised product falls on a Sunday or non-working days in the territory of the Republic of Serbia during national or religious holidays, the deadline for taking over the advertised product expires on the first following working day.

In the shortest possible time, we will respond to the consumer's complaint by electronic means (e-mail) by confirming receipt of the complaint and informing you about further action. The deadline for responding to a complaint is 8 days, and for resolving a complaint, it is 15 days from the moment it is reported.

EXCHANGE FOR ANOTHER ITEM

If you want to exchange the product for another one, you can do so provided that the product has not been used and is damaged. The cost of returning the product is borne by the customer. You can, but are not obliged to, state the reasons for the replacement.

The exchange must be made within the legal term of 14 days from the day of receipt of the shipment. In the event of a deviation from the specified specification on the website or a defect, "www.foodbox.rs" is obliged to replace the product with a correct one, and we bear all costs. The warranty is not valid in the event of a defect resulting from improper use.

In the event that after receiving the product you have determined that the size is not suitable for you, please contact us via email at info@foodbox.rs. You need to write the invoice/shipping number, the product code and the size you want.

If, after receiving the product, you have decided that you want to exchange the product for the same or another product of the same or higher price category, please contact us via email at info@foodbox.rs and specify the invoice/shipping number, code and size of the product for which you want to exchange the originally ordered product.

If the purchased product for which a replacement is requested is not in stock, the seller is obliged to replace the product with another product at the customer's request, with a possible surcharge or refund of the price difference. In the event that there is no possibility of replacement, the seller is obliged to return the money to the buyer, and the costs of return are borne by the buyer.

REFUNDS

In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, "www.foodbox.rs" is obliged to make the refund exclusively via VISA, EC/MC and Maestro payment methods, which means that the bank will refund the funds to the card user's account at the seller's request.